Where are you located?

Our gallery is located at Darwin Waterfront Precinct, Darwin City - in between Oyster Bar and Surf, Dive n' Ski.

What are your opening hours?

We are open 10am - 5pm 7 days a week including public holidays (excluding Christmas Day, Boxing Day & New Year's Day when we are closed).
We are also happy to take appointments if you need to collect something outside our usual open hours. You can contact us to arrange.

How do I contact you?

Our phone number is 08 8967 1685 and our gallery email address is info@louisedenton.com - send us an email now.

Where can I park?

There are a range of parking options at Darwin Waterfront, including an undercover multi-story carpark which offers 2 hours free parking. There is also open air parking available on Anchorage Court. From either carpark we are a short 2 minute walk away. We also have a loading bay available at the rear of the gallery. If you're collecting a bulky item from us, we recommend using the loading bay, which is open until 4:30pm Monday to Saturday. To use the loading bay, turn at the back of Chow from Kitchener Drive.

How long will my order take?

All of our prints and frames are made to order so lead times will vary depending on the size and complexity of your order.
Our rolled prints are supplied by a local small business and are usually ready to collect within 7 days. Our frames are made in house and typically take between 5 and 10 days if all materials are in stock. Canvas pieces typically produced within 7 - 14 days and 2-3 weeks for our aluminium prints as they are sourced from our interstate small business suppliers (Allow up to an additional 7-10 days if interstate shipping is required).
If you're working to a deadline or need your order urgently, let us know and we can usually make this happen for you by speeding up the process where we can! Get in touch if you're not sure, or leave us a note on your order at checkout.

What happens if my order arrives damaged?

In the rare event your order arrives damaged, we will replace the damaged for you ASAP. You will need to let us know within 24 hours if your item arrives damaged. This is so we can make an insurance claim with the freight company, as they require claims within 24 hours of delivery. You’ll need to send us photographs of the damaged item, including the packaging and the item.

What happens if I’d like to return my order?

I’m sorry, but we can not offer refunds or exchanges on our custom order pieces, as they are all handmade to order. This includes rolled prints, aluminium prints and canvas prints.

If your order is an item we stock you’re welcome to exchange your purchase. This would include prints framed up to 20” (50cm) width or any items in the gifts section of the website.

In the rare event that your item is defective, we will either repair your item, refund or exchange your purchase.

How do I know which size or print type will fit my space?

It can be difficult to know what kind of artwork will best suit your space. Fortunately, we offer a helpful digital mockup service - just send us a photo of your space along with a reference measurement and your image choices and we will create a to-scale mockup of Louise's artwork on your walls!

I have a specific size requirement for my print but don't see it listed on your website, is this an option?

Yes! Louise has carefully chosen her set range of sizes to ensure you get the best value for money, but that doesn't mean other sizes can't be done!
Get in touch with your requirements, and we can adjust our sizes to suit your space. We also offer digital to-scale mockups so you better visualise your print type and size in your space - all we need is a photo of your space and a reference measurement!

I'm looking for a photo of _____ but I can't find one, do you have any?

Quite Possibly! Get in touch with your request. Louise can also shoot on consignment where appropriate.

I would like to stock louise’s products, how can i make this happen?

Louise is always looking for stockists for her products and offers competitive wholesale rates. Get in touch to find out how we can work together!

What is the difference between Limited Edition and Open Edition images?

Louise has 2 kinds of different image types - "Open Edition" and "Limited Edition". What's the difference?!
Open Editions are for images that can be printed indefinitely - there is no to limit to the number of copies that be printed. Limited Editions are for special or unique images that are limited to a set number of prints (typically only 20) and are assigned edition numbers (e.g 1/20). Once all editions are sold, that's it! The image will never be printed again.

A Limited Edition image could be special because:

• The photograph was very difficult to capture (e.g taken in a very remote/hard to access area).

• It showcases something extra special or unique.

• It could never be replicated (e.g a ‘one-in-a-million’ shot).

• It personally means something special to Louise as an artist.
  

  They also receive special treatment when they are produced:

• Each print comes with a Certificate of Authenticity which includes its edition number and information about the photograph.

• They are printed on premium archival papers known for particular qualities that Louise selects with the image in mind. For example a heavy-weight matte cotton rag for crisp, fine detail and a Baryta-style “gold fibre gloss” paper (known for its exceptionally vivid colour and tonal reproduction) for a more artistic finish.

• Framed images are made with our premium range of timbers, including a popular Tasmanian oak.

• All Limited Edition prints come with non-reflective glass as an included upgrade.